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The Summary tab in the Contractor Scorecard dashboard provides a snapshot of your Providers' performance. It summarizes performance scores, repair and maintenance work orders and spend, location feedback, spend by work order priority, and providers' use of the ServiceChannel Provider mobile app for check-in.

There are 4 parts to the Summary:

• Provider Summary
• Location Feedback
• Spend by Priority
• Checkin Source

You can download the data and email reports to recipients.

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Provider Summary

This section provides an overview of how your contractors are doing with facilities services. Here you can see:

• Row 1: Overall Provider grades for Repair and Maintenance key performance indicators. See Scorecard Score Grade and Calculations for an explanation of calculations.
• Row 2: Number of Trades, Locations Serviced, Total Work Orders, and total Invoice Amount Paid.
• Row 3: Number of Active Providers, number of New Locations that were opened in the Past Year, number of Declined Work Orders in the Past Year, and number of Invoices.

• Row 4: Work Orders by Volume visualization, Average Invoice Amount for the past year, and Average number of Work Orders in the past year. 
  Image RemovedImage AddedThe Work Orders by Volume and Average Invoice Amount shows monthly trends on facilities spend. Peaks and valleys in this visualization may be indicators of issues happening in your facilities, which could be cause for a deeper analysis. Clicking data points in the graph will show you the underlying data by call date for a deeper analysis.

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Location Feedback

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Spend by Priority

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Check-In Source