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To confirm that the required work has been completed as well as assess the quality of rendered services, you may need to provide feedback on a work order.
Statuses That Require Feedback
As a rule, you need to give feedback on the Completed/Pending Confirmation work orders. However, you may need to review work orders in other statuses, which depends on your company’s policies.
To find a work order awaiting your feedback in ServiceNow, you need to know what statuses trigger the feedback process. Contact your ServiceNow admins to get that info.
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Your admins can set up the feedback rules in the Service Automation dashboard settings. These rules configure the list of statuses that require feedback or what status a work order moves to after you leave feedback. |
Giving Feedback on Work Orders
As soon as a work order moves to the status that requires your feedback, you can get down to rating the performance of the provider who has worked on your service request.
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You are not allowed to leave feedback on work orders of the Classic type. |
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