Question: If I respond to the new notes email will my response appear on the work order? Answer: Yes, replies to note emails will appear on the work order.
Question: If my technician attempts to click decline (after I have already clicked accepted) from the dispatch email, will it change the status? Answer: No, you may only ‘Accept’ or ‘Decline’ the work order once. Anything after that requires an action by logging into ServiceChannel.
Question: My company currently ‘scrapes’ information from the work order dispatch email and adds this into our field service management system. Will I be impacted by this change? Answer: It is possible that if you are taking data from our emails and automatically adding into your system, you may be impacted. Our recommendation is to touch base with your IT team to make them aware of this and adjust accordingly.
Question: My company is currently XML/API integrated with ServiceChannel, will we be impacted by this change? Answer: No, integrated partners should see no change to their current process. |