...
Spring is upon us, and we’re excited to bring you these new features and enhancements.
🗝 = Contact your Customer Success Manager to unlock this feature.
...
Click here to view the Features Webinar
...
...
Managing Assets with Providers
...
Refrigerant open leak events are extremely costly for your brand. Decrease costs and improve your compliance by closely monitoring every refrigerant asset, open leak event, and your corporate leak rate of greenhouse gasses in one place using the new Refrigerant Tracking Dashboard – now available for our European customers. New functionality allows for the mapping of refrigerant usage to the 100 Year Global Warming Potential Standards, allowing you to calculate the carbon equivalent for each type of refrigerant tracked and stay on top of your sustainability commitments.
Contact your CSM to take a test drive.
Display of Refrigerated Asset Details
...
Make informed decisions about which providers you dispatch to service refrigeration equipment based on their refrigerant tracking certifications. Once enabled, the “Level” field will require providers to enter their refrigeration qualification levels when updating their trade certifications in Fixxbook.
Contact your CSM to take a test drive.
🗝 Asset First Work Order Creation (Coming Soon)
...
You want your location operations staff to quickly create accurate work orders so they can focus on serving customers. With asset-first work order creation, assets are grouped into categories with photos so that your frontline team can easily select the particular asset needing service. This simplifies the request process and saves time for store employees, while helping providers be prepared to fix the right asset and reduce downtime. With less confusion and frustration for operations staff, they’ll report issues more promptly and with less training. (Asset Category is a new, standardized field that helps with grouping assets and their associated resolution and root cause codes.)
Asset First Work Order Creation is in Limited Availability. Want to be among the first to test it out? Contact your CSM to take a test drive.
...
Faster Provider Invitation Process for Subscribers
...
The original issue list selections are not always the most accurate, and they can throw off your reporting later. Now when the trade for a work order is changed, you can require your users to review the issue list selections and correct them if needed. This improves the quality of analytics on issue data like problem codes.
Contact your CSM to take a test drive.
...
Time Offset for Planned Maintenance
...
If you use Microsoft Teams, you now have the option to receive work order note updates in a Teams chat. You can also add notes to a work order and designate others as “Watchers,” ensuring they’re notified of any changes.
Contact your CSM to take a test drive.
Email Notification Settings per Provider
...
ServiceChannel notifies you by email when providers miss the ETA or update your work orders, such as to decline or cancel, so you can stay on top of your operations. However, in certain cases, these emails are irrelevant, particularly with internal providers. Now you can add selected providers to an exclusion list, so you do not receive unnecessary emails related to those providers.
...
...
Mobile OS Support Update
Updating iOS & Android version support to better serve you and your providers
Later this year, ServiceChannel will no longer provide support for Apple devices running iOS 13 or older and Android devices running 8.1 or older. In order to enjoy newer versions of subscriber and provider mobile apps, as well as enhancements and bug fixes, devices must be running iOS 14 or Android OS 9.0 or higher by August 2022. The apps will continue to work for those running older operating systems, but bugs or issues may arise. By supporting fewer mobile OS versions, ServiceChannel can develop new features and squash bugs quickly and effectively, providing you with a better overall user experience.
...