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Benchmarking Dashboards give you an independent and confidential perspective on how you compare to your peers based on various metrics. You can find these dashboards . See where you might be spending too much and are not as efficient; or even better, see exactly which areas you are you rocking it, resulting in longer uptime and incredible customer experiences. These dashboards are included in your Standard Analytics features and you can find them in the ServiceChannel Benchmarking Dashboards folder under Organization Space. 

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Benchmarking data is refreshed on the second Sunday of every month. If you are new to ServiceChannel (welcome!), your benchmarking data will appear once you have 100 paid / approved invoices in ServiceChannel. Some metrics will not show up until you have a certain amount of those invoice types. For example, trade specific information will not show up until you have 30 invoices of that specific trade. You will see data from the last year (rolling): spend data is based on invoice date and work orderand , and efficiency data is based on work order call date. 

The following Benchmarking Dashboards are available:

• Benchmarking - SubscriberSummary: is an aggregate of spend across all trades and compares you against your peers.

• Benchmarking - Primary Trade: drills down further and compares you to your peers at the trade level.

Benchmarking Data 

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Filters Filters

Filters

When you first open the dashboards, you will be compared to everyone in ServiceChannel. To gather more meaningful data, use the following filters:

compare yourself to your peers by choosing from the following filters:

• Portfolio Size
• Annual Spend per Location
• Industry
• Industry Sector
• Primary Trade (Benchmarking - Primary Trade dashboard only)

Filters are defined below in terms of range / options. When selecting certain filters, there will only be one option available to you: your company definition or everyone in ServiceChannel. For example, if you are a small company, you are in the 50 or less category, and can filter against other 50 or less companies. If you do not select anything for this filter, you will leave this category open to all portfolio sizes.

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Metrics

Spend, Work Order Volume, and Efficiency are the benchmark metrics that determine performance.

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Data Presentation