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Repair KPI Trends Dashboard in Contractor Scorecard shows how you are performing over a longer period of time in each performance category in repair work orders*. The default setting is 36 months. View how you are trending across your entire client network or filter in to a trade or a specific subscriber(s).

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Navigating the Repair KPI Trends Dashboard

1. Filters - Filters will change with every tab to only include the most relevant information for each type of report and help you filter for the most meaningful data. Pay attention as some look similar, but actually do have filters different from previous pages. 
2. Performance Category Tabs - Click on each tab to get a deeper look at each performance category.
   1. Speed  specific look at 9 speed KPIs based on repair work orders.
   2. Quality specific look at 4 quality KPIs based on repair work orders.
   3. Engagement specific look at 6 engagement KPIs based on Fixxbook activities.
   4. Price (US) specific look at 6 price KPIs based on median invoice amounts.
3. Scores and Trendlines - View each KPI score and trendline for the last 36 months of data for each category and KPI. For Speed and Quality, you can drill into each data point on the trendline.

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Quality Quality

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Speed Speed

Speed & Quality

Both Speed and Quality scores and trendlines have the same filters and drill in capabilities.

Filters

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Refine and deepen your insights by filtering for specific provider(s), priorities, trades, geographic area, date range, location, and brand/company name.

• Subscriber: You can filter for a singular subscriber for a review or compare several subscribers.

• Primary Trade: Search by one trade or several similar trades to get insight on trade specific performance.

• Primary Priority: Look at scores associated with work orders of the same priority.

• State: View providers by state(s).

• Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.

• Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose. You can not go beyond 36 months.

• Location: Filter for work performed at certain locations.

• Brand: Filter for certain brands in your portfolio.

Score and Trendline

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To view Speed Score Calculations, jump on over to Contractor Scorecard Calculations. To view Quality Score Calculations, jump on over to Contractor Scorecard Calculations.

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Engagement Engagement

Engagement

Engagement scores are based on Fixxbook activity and is calculated on the first Sunday of each month. 

Filters

There are no filters for engagement as the score is solely based on your Fixxbook activity and not work order reliant.

Score and Trendline

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To view Engagement Score Calculations, jump on over to Contractor Scorecard Calculations.

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Price Price

Price (US)

Price scores are dynamic and comparative, and heavily reliant upon current marketplace data in the same trade and CBSA in order to be the most relevant. 

Filters

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• Subscriber: You can filter for a singular subscriber for a review or compare several subscribers.

• Primary Trade: Search by one trade or several similar trades to get insight on trade specific performance.

• Primary Priority: Look at scores associated with work orders of the same priority.

• Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.

Score and Trendline

Price score trends begin from Dec '22 from its inception. Eventually, 36 complete months of rolling data will show on the trendline and be fixed.

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To view Price Score Calculations, jump on over to Contractor Scorecard Calculations.

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