When work orders are in the Completed/Pending Confirmation status, depending on your configuration, the location contact and the user who created the work order receive feedback review reminder emails as below for 3 to 5 days. (Usually after After this period, work orders are set to automatically move to the Completed/Confirmed status.)
Initiating Review
The feedback , but this depends on your system settings.
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You may be asked to leave a review for work orders in other statuses as well. Based on your company business needs, your admin configures what work orders statuses should trigger the star review process |
Review Reminder Email
The review reminder email has key work order details, such as the problem code, work order created and completed details, and the provider name and status, trade, and caller as well as the provider company name and its contact information.
This email also has a section with stars that directs you to the review process.
Initiating a Review
You may click any number of stars as appropriate for to rate the provider performance on the work order; when .
When you click on the stars from your computer, the Leave Review page for leaving a review opens in your dashboard opens with the stars selected. From this page, from where you may complete the star review process. ( Note that you need to be logged in to view your dashboard and complete the review steps.).
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You may be allowed to leave a review on a work order without logging into your dashboard. In this case, you receive an email that contains a link leading to the web page similar to the Leave Review dashboard page. Follow this link to confirm whether the work is complete, star rate the provider performance on the work order, leave a comment, and answer custom survey questions if any. Drop a line to ServiceChannel to enable the process of leaving work order reviews anonymously via email as well as learn how to add custom survey questions to your star review workflow |
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