ProductChannel: ServiceChannel
...
2019 R2 Release Highlights
The 2019 R2 Release of ServiceChannel ("R2") is under development and on it’s way to you in June 2019. We’re excited to share details on what’s planned for this release.
...
If you have ideas for enhancements that would help you move faster, work smarter and keep customers happier, please submit them to your ServiceChannel representative. When we incorporate your enhancements into the ServiceChannel platform, the entire customer community benefits!
Summary: Updates for ServiceChannel Essentials
- Updates Screens for Improved Responsiveness
- New Payment Manager (Limited Availability)
- Location Dashboard 2.0
- Single View of Tickets Across Multiple Months
- Inclusion of Open and Future Work Orders in History
- Actionable Landing Page: Filtering by Multiple Location Attributes
- Invoice Manager: One-time Application of Multiple Invoice Filtering Criteria
- User Management and Reporting: Additional Technician Details
Summary: Updates for ServiceChannel Professional & Additional Modules
- ServiceChannel Application for ServiceNow
- Refrigerant Tracking Manager
- Automated Inspections
- Circuit-Level Tracking
- Field Tech Manager and Analytics: Time Tracking Audit
Updates for ServiceChannel Essentials
Updated Screens for Improved Responsiveness
...
ServiceChannel Payment Manager is a new module that reduces “phone-tag” and hours spent chasing down payment inquiries from vendors, simplifies the adoption of early payment discounts and improves cash flow management for your company.
View payment details including status, amounts and invoices from ServiceChannel Payment Manager
...
Reporting on time tracking or work order assignment by technician allows managers to quickly identify the set of issues to be reviewed with individuals or groups of individuals. The attributes associated with technicians have been expanded in this release to include Employee ID, Title, Truck Assignment and Team/Crew. These attributes are available as filters for reporting to help managers identify relevant technicians more efficiently.
ServiceChannel Payment Manager (Limited Availability)
ServiceChannel Payment Manager is a new module that reduces “phone-tag” and hours spent chasing down payment inquiries from vendors, simplifies the adoption of early payment discounts and improves cash flow management for your company.
View payment details including status, amounts and invoices from ServiceChannel Payment Manager
Using ServiceChannel Payment Manager provides:
- Automation for vendor payments
- Real-time single source of truth on payments and status for you and your providers
- Line-by-line ability to schedule, accelerate, or defer payments
- The ability for service providers to get paid via corporate cards
- “Know Your Customer” checks to validate payments are to providers with good legal standing
For information on how to get started with ServiceChannel Payment Manager, please contact your ServiceChannel representative.
...
Updates for ServiceChannel Professional and Additional Modules
ServiceChannel Refrigerant Tracking Manager - Automated Inspections and Circuit-Level Tracking
...
The 2019 R2 Release also adds the ability to track refrigerants at the circuit level of assets, making it easy for you to track the details of multiple refrigerants that may be used in a single asset. When you review the asset details of a refrigerated asset in this release, you will see a new “Circuits and Components” tab where this information is tracked.
New Circuits and Components Tab for Circuit-Level Tracking
...
Work orders can be entered and updated through ServiceNow. Changes to work order status are also integrated with ServiceNow elements such as dashboards, reports and notifications.
Create a Work Order from ServiceNow
...