Feedback is essential to the work order process. When a service provider completes a job, his or her work can be graded as Excellent, Satisfactory, or Unsatisfactory on the respective work order. 
Feedback may also include the quality and timeliness of service; the service provider service and interaction; and the completion of services. Feedback can be configured to work either as a standalone function, or linked to the overall work order progression. It is best practice to provide feedback within 5 days of the service provider completing the work. - Standalone feedback: Once the service provider completes the job, the work order is marked as Completed. The satisfaction or dissatisfaction of services rendered is simply noted on the work order.
- Feedback Linked to Work Order Progression: Once a service provider completes the job, the work order is marked as Completed/Pending Confirmation. Feedback serves as confirmation of services:
- Excellent or Satisfactory feedback advances a work order to the Completed/Confirmed status.
- Unsatisfactory feedback reverses a work order to the In Progress status.
When feedback is linked to work order progression, an email is sent to the original work order requester and/or the location every night, notifying that the work order is awaiting feedback. | 
