Certain problems may require self-troubleshooting first, before submitting a work order. An example is when a circuit breaker appears to have blown but, after further investigation, just needed to be reset. This is called Interactive Troubleshooting, and it allows you to resolve specific issues on site, sometimes without the need of a service provider.
Other problems may not require troubleshooting, but rather immediate action. An example is when a pipe breaks and a major flood is occurring; an emergency plumber should be called instead of submitting a work order. Your system administrator may configure a Message that displays who to call during that emergency.
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Your ServiceChannel configuration determines if and how Interactive Troubleshooting Questions or Messages are used, and for which problem(s). |
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Heading 2 looks like this - choose Heading 2 and then change the color to the top row, 5th from the left.
and Heading 3 should look like this - choose Heading 3 and then change the color to the top row, 5th from the left.
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