Versions Compared

Old Version 24

changes.mady.by.user Caroline Antoun

Saved on

compared with

New Version 25

changes.mady.by.user Caroline Antoun

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Column
width55

If you are getting stuck on a task you are trying to complete and are not sure where to turn, start with the Digital Success Bot, your friendly bot, bringing you relevant information and help for what you're working on at that moment.  If you still get stuck, click on Chat to communicate with ServiceChannel Application Support.


Column
width45


Digital Success Bot

Column
width45


Column
width50

When you click on the Digital Success Bot, there are many types of learning help displayed that is updated regularly with relevant content.


You can:

  • Watch Foundational Watch & Learn and Getting Started Videos 
  • Read ServiceChannel University Articles
  • Learn Tips of the Week
  • View Release Notes
  • Take a Digital Success Walkthrough of the ServiceAutomation.


Note
titleNote
You may or may not see the Digital Success Bot at the bottom of your screen. If you would like this bot, contact your Customer Success Manager to request this feature.

Chat

Column
width40


Column
width55


Column
width30



Column
width65

When you click on Chat, you can send your help request to the ServiceChannel Application Support team.

  1. Fill out your full name, email address, or sign in through social media, and type in the specific help you are seeking. Be descriptive!

  2. Click Start Chat.





Live Search
spaceKeySCU
additionalpage excerpt
placeholderSearch our Knowledge Base
typepage

Panel
titleColor#ffffff
titleBGColor#5fa7d0
borderStylegroove
titleIn this Article

Table of Contents
maxLevel3
minLevel2
indent20px

Panel
titleColorwhite
titleBGColor#75a346
titleRelated Articles

Filter by label (Content by label)
showLabelsfalse
max8
showSpacefalse
sorttitle
cqllabel = "label" and space = currentSpace ( )