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titleExpand to view the list of insurances and their description.

General Liability - A client may require an Occurrence or Claims-made coverage, and specify the required amount for each of the following:

  • Each occurrence
  • Damage to rented premises (EA occurrence)
  • Medical expense [Med exp] (any one person)
  • Personal and advertising injury (Per adv injury)
  • General aggregate
  • Products - completed operations aggregate (Products - comp/op agg)

A client may require the General Aggregate Limit to apply either Per Project, Policy, or Location. A client may also require Additional Insured and/or Waiver of Subrogation endorsements.

Auto Insurance - A client may require insurance for any one of the following type of automobiles: any auto, owned autos only, hired autos only, scheduled autos, or non-owned autos only, and specify required amounts for the following:

  • Each occurrence
  • Damage to rented premises (EA occurrence)
  • Medical expense [Med exp] (any one person)

Umbrella Liability/Excess Liability - The coverage required could be either Umbrella or Excess Liability, and could be on a Per Occurrence or Claims-Made basis. Specific amounts will be specified for Each Occurrence and Aggregate.

Workers Compensation and Employers’ Liability - The coverage required could be either Per Statute or Other type, with specific amounts mentioned for

  • EL Each Accident
  • EL Disease - each employee
  • EL Disease - policy limit

The description required by the client appears in the Description of Operations/Locations/Vehicles field and the required address appears in the Certificate Holder field.

Viewing Insurance Requirements and Drafts

Within the Clients tab of your account, you may view the insurance requirements for a client on the respective page of each client. From the left menu ofInsurance Documents, you can add insurance certificates and send them to your client for approval. Save time on insurance information upload by using our new automated insurance upload and validation feature. When you upload an insurance document,


OCR and Auto-Review Results

Manually filling out the certificates of insurance (COI) content and changing it every year for each client is a time-consuming process. Now, uploading insurance information and checking if it meets clients’ requirements have become faster. 

We use the Optical Character Recognition (OCR) technology auto-populates insurance content. After that, you will see if the document meets clients’ requirements.  

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Completing Insurance Requirements

For each client, you need to fill in the required sections and upload your insurance certificates. You may upload certificates at your convenience and save them as draft until you are ready to send the certificates for approval. After the client approves your certificates, the certificates appear in the Effective Now tab.

In case a client rejects an insurance certificate because of a different coverage basis or less than required carried amount, the Draft tab shows Effective Now: Rejected. You will need to provide necessary insurance certificates and resend for approval.

Should a client activate a different set of insurance requirements for a future date, in addition to a set of currently effective requirements, you may also upload your certificates for the future and send them for approval.

Once you update details for a specific insurance type for a client, you may easily populate the same details for another client. Find the Copy Details From drop-down list under the insurance type, select the desired client name, and click Save. The required details are added to the fields. However, you still need to upload a unique insurance document with the current client listed as a certificate holder.

The Copy Details From drop-down list on the Insurance Documents page allows you to transfer all the insurance details from one subscriber to anotherImage Removed

to scan an Acord 25 insurance certificate and fill in its content to ServiceChannel. Then, ServiceChannel validates the information and shows Auto-Review Results on your compliance with client’s requirements. 

Warning

While ServiceChannel strives for accuracy, we recommend reviewing the information entered before submission. ServiceChannel cannot be held responsible for any inaccuracies. 

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Note

The OCR technology can only fill out the information from an Acord 25 insurance document. If the uploaded document is not the Acord 25 document, you will have to manually enter its info. The Auto-Review Results will show you compliance in manual and auto-fill out cases.  

Your client should have the feature turned on for you to use the OCR and Auto-Review Results. 

 

Contact your ServiceChannel representative to learn more. 


With OCRand Auto-Review Results, your workflow of insurance upload consists of 7 steps:


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  1. You upload an Acord 25 insurance certificate. 

  2. Our Optical Character Recognition (OCR) technology scans it and fills out the information in the right fields.

    Note

    If you uploaded the document that is not theAcord 25form, you should manually enter its content. 


  3. Auto-Review Results show if the information entered meets a client’s requirements. 
  4. You check the correctness of the information entered. 
  5. You submit updated COI(s). 
  6. The Auto-Review Results show your clients how many requirements are met, allowing them to approve or reject insurance certificates faster. 
  7. Your client makes a decision on insurance approval. 


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title⦿ How to Add Access the Insurance Documents and Send Them for Approval
Note

The steps listed here are specific to clients that have activated insurance requirements.

In the top navigation bar
Page
  1. On the top of the page, click the  Clients  tab.
  2. Open the Clients drop-down list, and select the desired client. The requirements for the selected client appear.
  3. In the left navigation menu, click Insurance Documents. The Insurance Documents page displays.
  4. For an insurance type required by the client, enter the following information:
    1. Enter the carrier name, policy number, policy effective date, and policy expiration dates in the respective fields.
    2. If your client has set a minimum amount for a specific coverage type, you must met or exceed that amount.
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    3. For each occurrence type, enter the amount carried in your insurance certificate.

      Note: In case you have a different basis for an insurance type than required by the client (such as having an Occurrence basis while the client requires a Claims-made basis), you may select the option your certificate carries and enter the amount. However, please keep in mind that the client may require the exact basis or amounts, and may not approve your uploaded certificates.

  5. Upload insurance certificate:
    1. In the Upload Insurance Form section, click the Upload Insurance Doc button. The Upload Insurance PDF pop-up window appears.
    2. Click the Choose File to Upload button, and browse to the location of the desired file, and select the file.
    3. Select the boxes next to the types of insurance for which the document applies.
    4. Click Apply File. The uploaded file appears in the Upload Insurance Form section of the draft.
  6. Repeat steps 5 and 6 for all required insurance types.
  7. Review your certificate to ensure the Description of Operations/Locations/Vehicles and Certificate Holder fields are as required by the client.
  8. Save the draft/Send for approval, as desired:

    Save as draft:

    1. Click Save. The draft is saved, and you may send the certificates for approval at a later date.

    Send for approval, with certificates meeting required amounts:

    1. Click the Send for Approval button. A confirmation message appears on the screen that the certificates have been sent for approval.

    Send for approval with less than minimum required amounts:

    1. Click the Send for Approval button. A warning pop-up appears.
    2. Click Send for Approval. A confirmation message appears on the screen that the certificates have been sent for approval.
  9. (If applicable) Click the Future (from <date>) tab, and repeat steps 5 - 9 to save insurance certificates for future requirements and send them for approval.
Note

Note: For future requirements, make sure you use the Description of Operations/locations/Vehicles and Certificate Holder address in the insurance certificates from the Future tab under these sections.

Info

The maximum file size to upload documents is 50 MB.

Rejected Policies

In the case where the submitted insurance coverage is rejected, the provider will have to make adjustments to their policy to meet the clients requirements or get a new policy that meets the requirements. Providers whose insurance submission has been rejected will receive an email letting them know that the insurance coverage that they submitted has been rejected. 
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  1.  

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  2. Click on the client's name from the list or click Continue next to the needed client. 

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  3. On the left menu, click Insurance Documents. 
    The page with insurance types appears.

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Reviewing the Insurance Documents Page

The Insurance Documents page contains 3 sections: 

  • Client and requirements 
  • Insurance Types 
  • The Action buttons 

Hover over the purple buttons in the picture to view more information about each section.  

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Next to each insurance type, you can see statuses that show at what stage of insurance workflow your insurance types are.  

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titleExpand the section to learn more about each status. 

  • Modified. The information of the insurance type has been changed but the insurance is not submitted to the client yet. 
  • Missing. This status appears when the insurance type has no insurance information and uploaded documents. 
  • Waiting for Approval. The insurance certification has been sent to a client, awaiting their decision.  
  • Approved. A client has approved an insurance document. 
  • Approved with Exception. You see this status if a client approves the insurance document, but it is not fully compliant with their requirements. 
  • Approved (Future Effective Date). If your insurance document goes into effect in the future and is approved by your client, you see this status. 
  • Rejected. Your client rejected an insurance document. You will get an e-mail showing what requirements have not been met or the reason for rejection. 
  • Expired. If your insurance document has reached the expiration date, you see the Expired status next to the insurance type.  
  • Approaching Expiration. You will see this warning when your insurance document is close to expiration.  

Each insurance type can be expanded by clicking the Arrow icon. The information inside each of the sections varies depending on the insurance type.  

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When you upload an Acord 25 insurance certificate, the Auto-Review Results show if the entered information complies with your client's requirements for insurance documents.  

In each section, you will see markers helping to complete insurance information in line with your clients’ requirements and foresee whether you need to make changes.  

Green TextShows that the entered value meets client’s requirements. 
Red Text Indicates missing values or valuesnot meeting client’s requirements. 
Grey Text Indicates that the value is not detected or missing in the document, and you need to manually enter it.