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Benchmarking Dashboards give you an independent perspective on how you compare to your peers based on various metrics. You can find these dashboards in the ServiceChannel Benchmarking Dashboards folder under Organization Space

Benchmarking data is refreshed on the second Sunday of every month. If you are new to ServiceChannel (welcome!), your benchmarking data will appear once you have 100 paid / approved invoices in ServiceChannel. Some metrics will not show up until you have a certain amount of those invoice types. For example, trade specific information will not show up until you have 30 invoices of that specific trade. You will see data from the last year (rolling): spend data is based on invoice date and work order and efficiency data is based on work order call date.


The following Benchmarking Dashboards are available:



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Filters

When you first open the dashboards, you will be compared to everyone in ServiceChannel. To gather more meaningful data, use the following filters:

  • Portfolio Size

  • Annual Spend per Location

  • Industry

  • Industry Sector

  • Primary Trade (Benchmarking - Primary Trade Dashboard only)

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Benchmarking Data 

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For data to appear using the selected filters, there must be 5 or more peers in that data set to protect privacy. Otherwise, you will get the message too few peers in the place of data.



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Metrics

SpendWork Order Volume, and Efficiency are the benchmark metrics that determine performance.

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Spend
  • Annual spend per location

  • Average invoice amount

  • Maintenance spend %

  • Repair spend %


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Work order volume
  • Annual Work Orders per Location

  • % of Work Orders with Proposals


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Efficiency
  • Median Work Order Resolution Time

  • Median Time Waiting for Parts

  • Median Time for Proposal Submission

  • Median Time to Approve Proposals






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Data Presentation

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The pool of data is divided into four equal groupings and based on the median in order not to skew data with outliers. The 1st and 3rd quartile are presented in the charts.


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Each Look visualization is shown in order of Lower Quartile, Your Value, and Upper QuartileQuartile (yellow bar is Q1), Your Value (blue bar is your data), and the Upper Quartile (orange bar is Q3)




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