Page Comparison

Benchmarking Dashboards give you an independent perspective on how you compare to your peers based on various metrics. You can find these dashboards in the ServiceChannel Benchmarking Dashboards folder under Organization Space. 

Benchmarking data is refreshed on the second Sunday of every month. If you are new to ServiceChannel (welcome!), your benchmarking data will appear once you have 100 paid / approved invoices in ServiceChannel. Some metrics will not show up until you have a certain amount of those invoice types. For example, trade specific information will not show up until you have 30 invoices of that specific trade. You will see data from the last year (rolling): spend data is based on invoice date and work order and efficiency data is based on work order call date.

The following Benchmarking Dashboards are available:

• Benchmarking - Subscriber: is an aggregate of spend across all trades and compares you against your peers.

• Benchmarking - Primary Trade: drills down further and compares you to your peers at the trade level.

Benchmarking Data 

Filters

When you first open the dashboards, you will be compared to everyone in ServiceChannel. To gather more meaningful data, use the following filters:

Data Presentation