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Benchmarking Dashboards give you an independent perspective on how you compare to your peers based on various metrics. You can find these dashboards in the ServiceChannel Benchmarking Dashboards folder under Organization Space.

The following Benchmarking Dashboards are available:

Benchmarking - Subscriber: is an aggregate of spend across all trades and compares you against your peers.
Benchmarking - Primary Trade: drills down further and compares you to your peers at the trade level.

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Benchmarking Data

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Filters

When you first open the dashboards, you will be compared to everyone in ServiceChannel. To gather more meaningful data, use the following filters:

Portfolio size
Amount of spend per location
Industry
Industry sector
Primary trade (Benchmarking - Primary Trade Dashboard only)

Note

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For data to appear using the selected filters, there must be 5 or more peers in that data set to protect privacy. Otherwise, you will get the message too few peers in the place of data.

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Metrics

Spend, Work Order Volume, and Efficiency are the benchmark metrics that determine performance.

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Spend

Annual spend per location
Average invoice amount
Maintenance spend %
Repair spend %

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Work order volume

Annual Work Orders per Location
% of Work Orders with Proposals

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Efficiency

Median Work Order Resolution Time
Median Time Waiting for Parts
Median Time for Proposal Submission
Median Time to Approve Proposals

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Data Presentation

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The pool of data is divided into four equal groupings. The 1st and 3rd quartile marker are presented in the charts.

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Each Look is shown in order of Lower Quartile, Your Value, and Upper Quartile.

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Live Search

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Versions Compared

Old Version 6

New Version 7

Key

Benchmarking Data

Filters

Metrics

Spend

Work order volume

Efficiency

Data Presentation