If you check out with the Completed status, and the work order belongs to the trade where resolution and root cause codes are used, you need to pick the codes right after selecting the Completed status for the work order. If no appropriate resolution code or root cause is listed, you can select Add New Resolution Code / Add New Root Cause Code at the bottom of the screen and enter your understanding of the resolution or root cause in the text field that appears. You can specify up to three resolution codes and one root cause — either standard or custom. If you add an erroneous code, you can edit it in Provider Automation at a later time. Expand |
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title | Click here to see how to add resolution and root cause codes. |
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