To communicate with providers in Provider Search, you can use our embedded messaging feature. With it, you can:
- Message providers with questions or new business inquiries
- Send text messages to mobile phones of business owners via SMS
- Reduce unnecessary cold calls and speed up your engagement with a provider
All conversations are initiated either on the Discovery Search Results page or provider’s profile page, and all messages can be found in the Messaging Center.
Starting a Chat with a Provider
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After you send your first message to the provider, you immediately get a response from ServiceChannel to let you know that our team is here to help you establish communication with your prospective provider.
If the provider you have messaged does not answer back, a member of the ServiceChannel team will contact them to jumpstart the conversation and get back to you with the follow-up information.
To invite a provider to your Private Network from the chat, click the + Invite button in the upper-right corner of the chat pop-up.
The Create Invitation page opens.
Further Communication with Providers
To continue your communication with a provider, go to the Messaging Center. To access it, click the chat icon in the upper-right corner from any page of Service Automation.
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Chats with unread messages are marked with a blue dot, and the company names appear in bold.
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