Page Comparison

1. Use either the top menu icon or the tabs to access various pages.
   
   1. The new tabs allow users to quickly visualize how many counts are in each section (for example: number of open work orders or number of pending confirmations waiting for review).
2. The main content display area shows the tab the user clicked.
3. Bell icon shows/hides messages such as landlord information or store information. 
4. Easy drop-down switch to different Dashboards while logged into the same location (for users with access to multiple Dashboards),
5. Easy drop-down switch to a different location's Dashboard (for users with access to multiple dashboards).
6. Quick X to logout of Dashboard 2.0.

We can brand Dashboard 2.0 to show your logo and location images. This image is an example of the layout with notes on the components. Here is what we'll need from you:

1. Your Company Logo. The minimum size is 225 x 50 (width x height). Logos should have a 4:5 ratio.
2. Your Banner Image. Dashboards look better with an image than with plain color. The image size accepted is 1920 x 1080.
3. Your Brand Colors (Optional). If you have brand colors we will take them. If not, we will use the colors from your logo to brand the Dashboard.

Once we brand your Dashboard, we will proof it with you in our sandbox. Let us know any tweaks you want. When the color scheme is ready and you're ready to roll it out to your locations, we will move it to the main (production) site.

Keyword Search: Enter work orders faster

• Use Keyword Search to assist in work order creation. 
• All issues with matching keyword will appear
• Make a selection and all remaining fields will automatically fill the 4 drop-down menus
• Users can still create requests using those drop-down menus

🎥   Watch Keyboard Search in action

🎓   Learn more in ServiceChannel University

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Work Order Search: Find work orders faster

• Search for work orders from the past 36 months (instead of past 24 months on Dashboard 1.0)
• Filter results by status, priority, trade, category, and label, and include future work orders generated by the Planned Maintenance module
• Use the Search field to lookup individual work orders by tracking number

🎓   Learn more in ServiceChannel University

Guided Troubleshooting: Get to the root of the problem

• Set up interactive questions with media to guide users to drill down to the issue

• Add more details to areas within the location

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🎥   Watch Guided Troubleshooting in action (in progress)

🎓   Learn more in ServiceChannel University

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Problem Solved and Analytics: Save on costs for minor issues

• Set up interactive questions, messages, or pictures for work orders that require self-troubleshooting first, before submitting a work order

  • This can help resolve specific issues onsite, sometimes without the need for a service provider. 
  • “Problem Solved” button allows user to cancel out request and can be tracked in analytics to track cost avoidance.

Star Ratings: Quality and timelines of service

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🎓   Learn more in ServiceChannel University

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Custom Feedback Questions: Get richer provider feedback

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