Page Comparison

The selections available to you are determined by your ServiceChannel administrator, and your system configuration may vary.

Important: Selecting and confirming the appropriate service dictates which service provider arrives at which location to fix which problem. Read the information on this page carefully to avoid submitting a service request to the wrong service provider or the wrong location.

1. Click Request Service on the left navigation panel.
2. Confirm the following information:
1. Store Number: This field is automatically populated.
2. Call Date/Time: This field is automatically populated.
3. Full Name/Title: This field should automatically populate; if not, enter your First and Last name.
3. Choose the appropriate Area, Problem Type, Asset, and Problem where the problem is occurring.
4. Review your selections carefully, and then click Next.
1. For Equipment Manager clients: Choose the Asset for which you are reporting the problem. See Reporting Problems on Assets, below.
2. Important: At this point, the system will check if a similar problem either already has an open ticket (called a Duplicate Work Order) or was fixed within the past 30 days (called a Repeated Issue). The system will prompt you to review the existing work order before proceeding. See Resolving Duplicate Work Orders and Repeated Issues in Dashboard 1.0 for more information.
5. Describe or troubleshoot the problem:

1. To describe the problem: Enter the relevant information in the text box. Fully describe the problem so the service provider is as knowledgeable about your request as possible.

   Note
   There is a 4,000 character limit for the Description field. Should you enter more than 4,000 characters, the Dashboard will display an error on the Confirmation page, and you will not be able to submit the request until the Description is edited to no more than 4,000 characters.

   
   

2. To troubleshoot the problem: Answer the questions to determine if the problem still persists after you tried to resolve it yourself. (See Interactive Troubleshooting Questions and Messages in Dashboard 1.0 for more information.)
   

   Warning
   title Warning
   If you have resolved the problem, STOP HERE and Cancel the service request.

    

3. Messages and Alternate Solutions: Some problems may display a Message, detailing alternate actions to take for certain selected problems (such as displaying a person to contact or specific actions to take instead). In this case, follow the alternate solution and Cancel the request. See Interactive Troubleshooting Questions and Messages in Dashboard 1.0  for more information.
6. Click Next after either describing the problem or determining the problem still persists.
7. Review the service request for accuracy, and note the Category, Priority, Not-to-Exceed Amount, Estimated Scheduled Date/Time and Service Provider. See Reviewing Work Order Requests Before Submitting, below.
8. Select a file(s) to upload a picture of the requested problem (if available and applicable).
9. Click Submit Request. The confirmation page will appear with the generated Work Order, and the Work Order will dispatch to the service provider. See Reviewing the Confirmation Page, below.