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With the Provider Reviews and Ratings feature, you can leave reviews on work orders through the ServiceChannel Mobile app, Service Automation, and Dashboard. You may also initiate a review from the feedback reminder emails. Please contact your ServiceChannel representative to enable this setting for your company.

As an admin, you can activate the star review feature for specific statuses through Service Automation. Navigate to Admin > WO Properties > Statuses, and select the checkbox in the AskForReviews column for the desired status. Once the work order moves to the selected status, you or your colleagues need to leave a review on it.

1. On the home screen, tap Reviews. A list of locations appears.
   
   
2. Select the desired location from the list. Alternatively, switch to the Map tab, and choose a location on the map. The list of work orders pending your review appears.
   
   
3. On the Work Orders tab, find the work order you need to review, and tap it.
   
   
4. Mark whether the work is complete or not.
   

   1. 
      

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      title To mark as complete:
      Select Yes under the Is the work complete and to specifications? question. Select the suitable number of stars to rate the provider’s work. Enter a comment describing the quality of rendered services. The comment is mandatory if you rate the work with one or two stars. Note If additional survey questions are enabled for your company, they appear under Feedback Questions after you leave a star rating and tap Next. Answer the suggested questions. If you need to go back to the rating screen, tap Previous. Your admin can make answering additional questions mandatory. In this case, you can submit your review on the work order only after answering all the questions. Should this step be optional, you can skip it. If you don’t have this feature, contact your ServiceChannel representative to learn how you can add such questions to the work order review workflow. Tap Done. The work order moves to the Completed/Confirmed status.

      
      

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      title To mark as incomplete:
      Select No under the Is the work complete and to specifications? question. Leave a comment explaining why the work is incomplete. Tap Send Provider Back. The work order moves to the In Progress status, and the provider receives a notification about the status reversal.