On the left navigation panel, select ServiceChannel > Work Orders > Create New. The page for creating a ServiceChannel work order opens.
Select the appropriate Location ID / Name, Area, Problem Type, Asset Type, and Problem Code. The system starts checking for duplicates and recalls.
If such work orders are not found, move to the next step. Should you see a list of duplicates and recalls, review them, and click Continue if you still need to create a work order. See Dealing With Potential Duplicates and Recalls for more information.
If the Troubleshooting Tips overlay appears, review the provided hints, answer the questions, and click Next. For more details, see Dealing With Troubleshooting Tips. If the overlay is not present, move to the next step.
Select an Asset if available.
Click this link to learn more about reporting problems on assets.
The Asset dropdown appears only when there are assets associated with the selected location, area, problem type, and other options.
Right under the dropdown, you see how many assets are available, and you can create a work order for the relevant asset.
To look through the details of the selected asset, click the info icon to the left of the field. The asset details overlay opens where you can check the asset tag, brand, model and serial numbers, installation date, and more.
Verify the work order trade, category, priority, and NTE amount that are automatically populated into the corresponding fields.
The work order trade, category, priority, and NTE in ServiceNow
Click the info icon to the left of each field to look through the details of the selected option.
Enter the Description of the Issue.
(Optional) To add an attachment, click the paperclip icon at the bottom of the page, select the required file, and click Open. The file is attached to the work order.
To edit the file name, click the pencil icon. To delete the attachment, click X.
Click Submit. The service request is created, and the work order details page opens.