Coming in July: Updates to Improve Operations and Get Paid Faster
Important updates for U.S. Providers slated for release July 25-27
All new Contractor Scorecard 2.0
Starting in July, you’ll have a powerful, all-new Contractor Scorecard 2.0, with near real-time information on your scores for each customer. See the same data your customer sees — including where you stand on the specific factors contributing to your scores.
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TAKE ACTION:
Get familiar with the new scorecard now insert link to provder central scorecard page
See how you can use it to improve your operations, build stronger partnerships with your customers, and boost your sales.
New comparison feature in Provider Search — put your best foot forward!
Starting July 25, 2023, when customers use ServiceChannel Provider Search, they’ll be able to easily compare, side-by-side, up to five providers of interest matching their search criteria — including their current providers and potential new providers.
When you’re included in a comparison, the customer can see at a glance:
Key information from your business profile such as trades and coverage areas
How many clients you have on the ServiceChannel platform
The percentage of your business by industry (retail, grocery, etc.)
Your performance scores based on the trade and geographic area specified in their search
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TAKE ACTION:
Make sure your profile and scores show your strengths:
Log on now to check your provider profile and make sure it’s complete and up-to-date. If you’ve expanded your service area, be sure it’s accurately reflected on the map in your profile.
Understand what makes up your performance scores for Quality, Speed, Price and Engagement. Follow best practices to improve and keep them high.
You can see your four scores now in the Marketplace Score section of your provider homepage. Starting July 25, with your all-new Contractor Scorecard, you’ll be able to track your scores, along with how you’re doing on each of the key performance indicators by customer(s), trade, and geographic areas to pinpoint issues that may need attention. PLEASE VERIFY OR ADD ALL LINKS IN THIS SECTION
New customer invoicing options to support faster payments
Starting July 25, if any of your customers have specific service agreements or compliance requirements, they can choose new options to streamline the proposal and invoice process. You’ll get notified automatically if there’s a mismatch so you can make an immediate correction. These customers can:
Upload pre-negotiated rates for labor, materials, rentals, etc. to help streamline your invoicing.
Upload a predefined list of inventory parts with fixed fees required for specific locations and have them automatically carried over to work orders and invoices.
Automatically validate the correct entry of any pre-negotiated markups on fees, rate card labor and materials.
Require submission of an official digital copy of your invoice as an attachment to work orders for auto-approval to help you avoid conflicts and get paid faster.
TAKE ACTION: Get details in ServiceChannel University add link to SCU page
Asset tagging options to expand your service
With this July release, you’ll have a new opportunity to expand your services to customers to include more help with asset management. If your customer enables this feature, they can assign you permission to:
Upload assets to the system, for example, bulk upload all assets for a location via a spreadsheet.
Edit asset tag information when you’re validating asset information and discover a wrong tag number or code on a work order.
TAKE ACTION: Get details in ServiceChannel University add link to SCU page
Regional settings for international service providers
As ServiceChannel continues to expand around the globe as the leader in facilities management solutions, we are adding new localization options for providers who operate multi-nationally or in a different country than the US. This will enable you to see things within the platform in formats that make sense for you, not just the US-centric way.
Coming July 25:
Date format: US style, 07/25/2023 can be changed to 25/07/2023
Time format: US style 2:00 PM can be changed to 14:00
Decimal separator format: US style 99.95 can be changed to 99,95
Currency code: Correct codes will be displayed for all monetary amounts, e.g. USD, GBP, EUR
Address format: Can be adjusted to match the format of a different country
Phone format (for Provider Mobile): Automatically appears in the format of the country of origin of the device no matter what country you’re in but can be changed for your country of choice.
Units of measure for distance (for Provider Mobile): Also automatically appear in the units used by the country of origin of the device no matter what country you’re in, but can be changed to your country of choice (e.g. km instead of miles).
If you have one ServiceChannel provider account across multiple regions, you’ll need to choose one format for all. If you have multiple accounts, you can choose different formats for each of your accounts.
TAKE ACTION: Get more details at ServiceChannel University. add link to SCU page