Service Automation Dashboard 1.0 is accessible through any Internet browser.

Logging in to the Service Automation Dashboard

Depending on your configuration, you may log in using either a username/password combination or through single sign on service.

Depending on your permissions, your ServiceChannel administrator may supply you a username and password. If you use your company’s intranet to sign in to Service Automation, please contact your internal IT department.

⦿ How To Log In to the Dashboard Using Username/Password

Open an Internet browser and enter your Client URL (for example: yourbusinessname.servicechannel.com). The login page appears.
Enter your User ID and Password.
Click Login. What appears next will depend on your system permissions:
1. Users with access to only one Location: The Dashboard immediately displays.
  - Usually, those who only work in one store (for example, general managers or store workers) would have access to one Location.
2. Users with access to multiple Locations: You must first choose a Location to see the correct Dashboard.
  - Typically, those who manage several stores (for example, district or regional managers) would have access to multiple Locations.
3. Users with access to multiple Dashboards: You must first choose an Entity, and then either a Location or go straight to the Dashboard. This is also called Universal Access.
  - Typically, those who manage either multiple divisions of a single brand, or multiple brands would have Universal Access.

Logging out of the Service Automation Dashboard

To log out of the dashboard, follow the below steps.

⦿ How To Log Out of the Dashboard

Log out of Service Automation using one of these two methods:

In the top-right corner, click Logout; or
Close the browser window.

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