Service Automation Dashboard 1.0 is accessible through any Internet browser.
Logging in to the Service Automation Dashboard
Depending on your configuration, you may log in using either a username/password combination or through single sign on service.
- Open an Internet browser and enter your Client URL (for example: yourbusinessname.servicechannel.com). The login page appears.
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- Enter your User ID and Password.
- Click Login. What appears next will depend on your system permissions:
- Users with access to only one Location: The Dashboard immediately displays.
- Usually, those who only work in one store (for example, general managers or store workers) would have access to one Location.
- Users with access to multiple Locations: You must first choose a Location to see the correct Dashboard.
- Typically, those who manage several stores (for example, district or regional managers) would have access to multiple Locations.
- Users with access to multiple Dashboards: You must first choose an Entity, and then either a Location or go straight to the Dashboard. This is also called Universal Access.
- Typically, those who manage either multiple divisions of a single brand, or multiple brands would have Universal Access.
Logging out of the Service Automation Dashboard
To log out of the dashboard, follow the below steps.
- Log out of Service Automation using one of these two methods:
- In the top-right corner, click Logout; or
- Close the browser window.