When your clients reject your invoices, they can opt for sending you an email notification on this event. This allows you to immediately contact your client, learn the invoice rejection reason, and resubmit the invoice based on the new requirements.

Checking the Invoice Alerts Settings

To make sure these invoice rejection notifications reach the correct people in your company, we recommend that you verify the invoice alert emails for each client you’re working with.

⦿ How to Verify Invoice Alerts Settings

In Provider Automation, click Clients on the top navigation bar. The Clients page appears.
Click Continue next to the desired client. The page for the selected client appears.
Click Dispatch Preferences in the left panel. The Dispatch Preferences page appears.
Scroll down to the Invoices/Invoices Alerts section, and check that all the necessary emails are entered. If required, click the green plus icon to add more emails.
Click Save.

The people whose emails are indicated in the Invoices/Invoices Alerts section should receive notification emails on all invoice updates, including the invoice rejection.

Invoice Rejection Emails

The invoice rejection emails contain the following info:

The rejected invoice number
The date when the invoice was rejected
The name of the person who rejected the invoice
Comments, if any

Notification email for rejected invoices

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