Troubleshooting Upload Error Codes

Invalid Template Vers. Supported Vers.

Template version #' field is set incorrectly

No Pin

Pin' field is blank

Pin is not numeric value

Pin' field has any value except numeric

Invalid Credentials

User ID and PIN number combination is invalid; each User ID has its unique PIN number assigned. Please reach out to the Admin user of the account to verify your PIN number.

Invalid PIN or Tracking Number

PIN number or Tracking number is invalid or missing.

Template version {0} for selected location '{1}' is not allowed.

Template version is not allowed for selected location (for ex. when 15 template version is chosen for US / Canada location)

Invalid Other Charges Qty

Other Charges Qty is not a number or is a number but not formatted correctly

Invalid Other Unit Cost

Other Charges Unit Cost is not a number or is a number but not formatted correctly

Invalid Other Charge Description

Other Charges Charge Description is not formatted correctly

Invalid Labor Tax Percentage

Labor Tax Percentage' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Travel Tax Percentage

Travel Tax Percentage' field is invalid:
a) Value is not number
b) Value is a number but not formatted correctly

Invalid Material Tax Percentage

Material Tax Percentage' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Freight Tax Percentage

Freight Tax Percentage' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Other Charge Tax Percentage

Other Charge Tax Percentage' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Labor Tax

Labor Tax' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Travel Tax

Travel Tax' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Material Tax

Material Tax' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Freight Tax

Freight Tax' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Other Charge Tax

Other Charge Tax' field is invalid:
a) Value is not a number
b) Value is a number but not formatted correctly

Invalid Total

Total is invalid:
a) Total column is not a number
b) is number but not formatted correctly
c) Total is not equal to (Labor Total + Trip Charge + Material Total + Freight Charge + Other Charge + Tax)

OK (ID={0})

Invoice is generated successfully. It has record ID = {...}

Empty Other Charge Description

Other Charge Description' field is blank though some 'Other Charges' is chosen

Invalid Other Charge Description

Other Charge Description is invalid: it should mirror those available in the drop-down on the web invoice

There are more than one Summary lines for the invoice

An invoice has 2 or more "S" lines

Invalid Record Type

Record Type is invalid:
a) the field is blank;
b) has any value except "L", "T", "M", "S";
c) value name is "L" / "T" / "M" / "S", but it is set incorrectly (for ex. "L" record type for "S" line info)

Invoicing is disabled

Invoicing is disabled

Invalid Tax

Tax is invalid

Invalid Tax2

Tax2 is invalid

Err:Total is null

Total is null

Err:This invoice is set to auto-invoice

The invoice is set to auto-invoice (the WO has Auto-invoice checked in the settings)

Err:Electronic Signature Agreement Required

Electronic Signature Agreement is required

Err:Work order not found

Work Order is not found

Err:Wrong Work Order currency

Work Order currency is incorrect 

Err:Work order currency not found

Work Order currency is not found

Err:Invoicing disabled

Invoicing is disabled for the user

Resolution text required in Invoice Text field

Invoice Text' field is blank though the field is required according to settings

Resolution text required in Text field

Text' field is blank though the field is required according to settings

Resolution text required in Invoice Description field

Invoice Description' field is blank though the field is required according to settings 

Tax not supported for this client. For exceptions use ServiceChannel website.

Your client requires you to omit the sales tax upon creating invoices. You can quickly identify and correct those invoices by removing the sales tax from the Invoice Tax, Tax 2, and Tax2Name columns.