Engagement Tab
The Engagement tab of the Network Summary Dashboard allows you to look at your performance around 9 Engagement KPIs and compare across your entire client network AND against the entire ServiceChannel platform.
Sections:
To view Engagement Score Calculations, jump on over to Contractor Scorecard Calculations.
Filters
View Engagement across your entire subscriber network or filter by Performance Level.
Performance Level: View scores by platform wide performance level.
Overall Network Quality
This chart shows how your provider(s) rank across the ServiceChannel platform and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which providers fall into a specific quartile.
When you filter for one provider, you will only see the number 1 in provider count and over the one bar that will be the color of the platform wide performance tier that provider falls in for Engagement. The example above, your performance for that specific client is in the top tier across the ServiceChannel platform.
Scores per Subscriber Details Table
The Scores per Subscriber details table shows the overall Engagement Score along with 9 Engagement KPIs:
Active Technician Added Technician Invitation | Labor Line Item Invoice Material Line Item Invoice Resolution Code (US only) | Technician Profile Completion Compliance Completion New Provider Completion |
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