About Digital Invoice Copy

When you need a digital copy of the original invoice to meet your local requirements, you can attach these documents to the ServiceChannel invoice.  

Screenshot showing provider digital invoice copies

With digital copies of invoices on, you can edit attachments, add new ones, or delete them. 

Attaching Digital Copies to Invoices 

You can attach digital copies of the original invoice: 

  • To the invoice during the invoice completion process 
  • To completed work orders on the Work Order Details page 
  • To invoices on the Invoice Details page 

Attaching Digital Copies while Completing an Invoice

⦿ How to Attach Digital Copies while Completing an Invoice
  1. Click the Attachments tab to add a document to the invoice. 
  2. Click Upload File and select the digital copy of the original invoice from your computer. 

    Screenshot showing the upload file button

  3. In the Upload Attachment window, provide the document description if necessary.   
  4. Check the This attachment is a digital copy of the provider's invoice box to mark the attachment as a digital copy. 

    Screenshot showing the upload attachment checkbox
  5. Click Upload.  
    The attachment will have the Provider’s Invoice flag. 

    Screenshot showing the attachment

  6. (Optional) Add other attachments if necessary.

    You can mark other attachments as digital copies as well. 



  7. Send the invoice.

    If you are required to send a digital invoice copy and have not attached the copy, you will see a note prompting you to attach the digital copy. 

    Screenshot showing the warning note


Attaching Digital Copies to Completed Work Orders

To attach and mark documents as digital copies, please ensure the work order is in the Completed status and has the corresponding invoice. 

⦿ How to Attach Digital Copies to Completed Work Orders
  1. On the Work Order Details page, click View Details. 

    Screenshot showing the view details page
  2. In the Attachments&Notes section, click +Add Attachment. 

    Screenshot showing the add attachment button
  3. Select the file and add the description if needed. 
  4. Check the This attachment is a digital copy of the provider's invoice box to mark the attachment as a digital copy. 

    Screenshot showing the upload attachment checkbox

  5. Click Upload. 
    The attachment will have the Provider’s Invoice flag. 

    Screenshot showing the provider's invoice flag

  6. (Optional) Add other attachments. 

Attaching Digital Copies to Submitted Invoices

⦿ How to Attach Digital Copies to Submitted Invoices
  1. On the Invoices List page, click the desired invoice to open its details. 

    Screenshot showing the invoices list page

  2. In the Attachments tab, click Upload File and select the digital copy of the original invoice from your computer. 
  3. In the Upload Attachment window, provide the document description if necessary.   

    Screenshot showing the upload attachment button

  4. Check the This attachment is a digital copy of the provider's invoice box to mark the attachment as a digital copy.

    Screenshot showing the upload attachment checkbox
  5. Click Upload.  
    The attachment will have the Provider’s Invoice flag. 

    Screenshot showing the provider's invoice flag

  6. (Optional) Add other attachments if necessary.

    You can mark other attachments as digital copies as well.


    Now, on the Invoices List page, you will see the Has Invoice Copy flag on the Invoice indicating the attached digital copy. 

    Screenshot showing the flag

Editing and Deleting Digital Invoices Copies 

You can edit and delete attachments if needed during the invoice completion process, on the Invoice Details page, and on the completed Work Order Details page.  

Editing and Deleting Digital Invoice Copies When Completing an Invoice

⦿ How to Edit and Delete Digital Invoice Copies When Completing an Invoice
  1. While filling out the invoice form, click the Attachments tab. 
  2. Select the checkbox next to the desired attachment.
    You can edit or delete an attachment:  

    Screenshot showing the edit and delete buttons

    1. Click Edit Attachment to change the attachment description or unmark the attachment as a digital copy.  
    2. Click Delete Attachment.  
      If the attachment is marked as a digital invoice copy, you need to confirm your action. 

      Screenshot showing the confirmation box

Editing and Deleting Digital Invoice Copies from the Invoice Details Page  

You can mark other documents as digital copies only if the invoice already has at least one digital invoice copy. 


⦿ How to Edit and Delete Digital Invoice Copies from the Invoice Details Page
  1. On the Invoice Details page, click the Attachments tab.  
  2. Select the checkbox next to the desired attachment. 
    You can edit or delete an attachment: 

    Screenshot showing the edit and delete buttons

    1. Click Edit Attachment to change attachment description or unmark the attachment as a digital copy.  
    2. Click Delete Attachment.  
      If the attachment is marked as the digital invoice copy, you will need to confirm your action. 

      Screenshot showing the confirmation box
       
     

Editing and Deleting Digital Invoice Copies from the Work Order Details Page

⦿ How to Edit and Delete Digital Invoice Copies from the Work Order Details Page
  1. On the Work Order Details page, click the Attachments&Notes tab. 
  2. Select the invoice to take action on. 
    You can edit or delete existing attachments: 

    Screenshot showing attachements

    1. Click the Pencil icon to change the attachment description or unmark the attachment as a digital copy. 
    2. Click the Bin icon.  
      If the attachment is marked as a digital invoice copy, you need to confirm your action.

      Screenshot showing the confirmation box

      Note that if there is only one attachment marked as the digital invoice copy, you cannot delete or unmark it. Add one more attachment and mark it as the invoice copy to be able to edit or delete that attachment. 

      Screenshot showing the bin icon