TheContractor Scorecard measures your performance as you work with your clients — on various dimensions such as reliability, timeliness, quality, and cost of service — on work orders in the last 365 days. On-demand repair and planned maintenance work are scored and graded based on different sets of Key Performance Indicators (KPIs), ensuring you get an accurate measure of performance for both categories of work.
Both you and your clients can see the same Scorecard, enabling a transparent discussion on performance based on KPIs and operational metrics.
Across the Contractor Scorecard, you will see data for all clients (Subscribers) within the past 365 days. Use the Subscribersfilter along the top of the report to view by individual clients, or by different date ranges or other criteria.
Understanding how theScorecard Grades are calculatedwill help you better understand the scorecard as a whole.
Repair KPIsfor definitions on how Repair scores are calculated, and what is included and excluded
Maintenance KPIsfor definitions on how Maintenance scores are calculated, and what is included and excluded
Reports in the Scorecard
Summary: Displays performance summary for Repair and Maintenance work; also provides a high-level graphical representation of work order volume and average invoice amount, location feedback, spend by priority, and check-in source.
Repair KPIs: Displays score for Repair KPIs and grade, as well as a 12-month trend for key performance indicators.