Contractor Scorecard

The Contractor Scorecard measures your performance as you work with your clients — on various dimensions such as reliability, timeliness, quality, and cost of service — on work orders in the last 365 days. On-demand repair and planned maintenance work are scored and graded based on different sets of Key Performance Indicators (KPIs), ensuring you get an accurate measure of performance for both categories of work. 

Both you and your clients can see the same Scorecard, enabling a transparent discussion on performance based on KPIs and operational metrics.

Across the Contractor Scorecard, you will see data for all clients (Subscribers) within the past 365 days. Use the Subscribers filter along the top of the report to view by individual clients, or by different date ranges or other criteria.

Understanding how the Scorecard Grades are calculated will help you better understand the scorecard as a whole.

See the following as reference:

Reports in the Scorecard

  • Summary: Displays performance summary for Repair and Maintenance work; also provides a high-level graphical representation of work order volume and average invoice amount, location feedback, spend by priority, and check-in source.
  • Repair KPIs: Displays score for Repair KPIs and grade, as well as a 12-month trend for key performance indicators.
  • Repair KPIs Comparison: Displays how you perform across Repair KPIs and metrics across all clients.
  • Maintenance KPIs: Displays score for Maintenance KPIs and grade, as well as a 12-month trend for key performance indicators.
  • Maintenance KPIs Comparison: Displays how you perform across Maintenance KPIs and metrics across all clients.
  • Operational Metrics: Displays operational metrics grouped by work order status, and allows for comparison between any two date ranges in the last 365 days.

Filtering, Downloading, and Emailing Reports