Configuring MLI Email Alerts
MLI Alerts
MLI Email Alert notifies the current invoice approver that he/she has 24 hours before the invoice automatically escalates to the next level approver. The purpose of this alert is to provide a reminder to the current invoice approver to take action on an invoice.
In cases where the highest approver does not approve an MLI invoice, the alert notification will dispatch every day until the invoice is approved. Invoices waiting for the highest-level approver will not automatically approve.
- Navigate to Admin > Invoices > MLI Configuration.
- On the top of the page under Email Alert, check the Send alert 24 hours before invoice is auto-escalated box.
To format email notifications according to your regional settings, contact your ServiceChannel representative. Such details as the location address, date, and time formats, as well as decimal separators in monetary amounts, will reflect your regional standards.
