Client Rates that are presented as a rate card for you and your provider ensure that you have agreed labor rates for different districts and a review of all discrepancies between the agreed and actual prices.

With client rates, you will not have to manually compare the average regional prices for labor work and markup % for material items with the actual input of your providers. Thus, if you have many locations throughout the country, having a rate card is the one best solution to choose.

When you need to fix material and fee prices, and markup% for a certain location and provider, it is better to use a negotiated price list.

It allows you and your provider to select items from the pre-negotiated list of material items and fees with fixed price while completing a proposal or a line item invoice.

Moreover, you will be able to view mismatches and reasons for them on the Invoice Details pages.

Screenshot showing labor rates

The combination of client rates and negotiated price lists will provide financial transparency in your budgets and prevent overcharging and incorrect billing.

Setting up Invoiced Rates Validation requires collaboration between you and your providers.

You should request providers from your network to propose rates for the services they provide.
Providers would then set up rates for the services they provide for you and submit them for review. You can approve or reject the proposed rates.

Once the rates have been approved, Invoiced Rates Validation becomes active from the date agreed upon in the rates proposal.

When subsequent invoices are submitted, any labor rates below or above the agreed upon rates appear with a flag indicating which labor rates do not match the agreed upon rates.

If you enable the auto-approval, any invoice with labor rates that do not match the agreed upon rates will be rejected — even if the invoice total is below the NTE amount. This feature provides an additional layer of transparency by preventing invoices with incorrect labor rates from being processed automatically.

Screenshot showing the auto-approval process

Requesting Service Rates from Providers

To get started, you need to request service rates from your providers.

⦿ How to Request Service Rates from Providers

In the hamburger menu, click Compliance (Private Network).
In Compliance Manager, hover over Contractors, and then click Contractors.
On the page listing your active contractors, select providers who will receive an email requesting that they submit rates for the services they provide. You can send a request to all service providers by selecting the Apply to All checkbox. Or, you can pick specific providers by selecting the checkbox next to the company name.
From the Actions for Selected Contractors drop-down list, select Send Custom Message.
In the overlay that appears, compose a message to the selected providers, then click OK.

Viewing Proposed Rates

Once providers have submitted their service rates, you can either approve or reject them.

⦿ How to View Clients Rates

In the hamburger menu, click Compliance (Private Network).
In Compliance Manager, hover over Contractors, and then click Contractors.
Click the service provider whose rates you want to review.
Navigate to the Clients tab.
Under Clients, click Client Rates.

On the open page, you can see your Current rate card or a New Proposed rate card from the provider.

It also shows:

The Rate Card Status that changes depending on the actions taken.
For example, if the card is active, it has the Current status; if you received a new rate card from the Provider, you will see the Not Reviewed status.
Effective as of Date is filled in with the date that you want this rate to come into effect. The rate card will be active no earlier than tomorrow.
Trades show the rate types for each of them. You can see the details by expanding trades.
Rate Type has the list of rates. You can see the details about each of them by clicking on it.
The History tab shows who of your employees has taken action on the card and when the action was taken.

In this Article

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