⦿ How to Reject Proposed Rates

In the desired service provider’s profile, click the Clients tab at the top of the page.
Click Client Rates in the left navigation panel.

On the open page, you can see the Current rate card or a New Proposed rate card from the provider with the Not Reviewed status. You can reject ONLY Not Reviewed cards.

3. Expand the Trades section to reject the Rates at the Country, State, and County levels.
You can now review rates on a line-item basis.
You can also compare the proposed rates with the old rates. To compare the rates, click the Compare button.

4. To reject the rates, click Reject.

You can use the Checkboxes to select certain states or counties that you would like to reject. Additionally, you can select several states or counties at the same time and approve/reject only those selected.

Once you have started to reject rates, you can see your current Progress at the top of the trade.
5. Specify the reason for rejecting the rate, and click Reject.

Once all Rates for that Trade have been accepted or rejected, the status will show in both the Progress bar and the top-right corner.

Unless all the rates in the trade section were accepted, the trade will be shown as Rejected.

Expand to see an example of how you can reject the rates
While scrolling through the line items to the County level, you will see a red checkmark for the rejected rates.

At any point BEFORE submitting the rates to the provider, you can change your previous selection.
Once you have either rejected all or have done a mix of acceptances and rejections, a prompt will ask if you would like to submit the rejections back to the provider.

6. Click the Yes button if you are ready to submit the card.

The rate card status becomes Rejected. The provider gets an email and a message in their Provider Automation account informing them whether their submitted rates were approved or rejected.

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