Tips and Best Practices

Here is a summary of all tips and best practices regarding inventory locations. Take a moment to look over these tips to ensure you set up locations properly.

Click the plus icon to view the tip in detail.

To manage inventory across your locations via Inventory Manager, you first need to create inventory locations and indicate to which type each location belongs in the Locations & Provider Assignments section.

Inventory Location Types

Within Inventory Manager, four types of inventory locations are available: Location, Warehouse, Supply House, and Truck.

You can assign the Location, Warehouse, Supply House, and Truck types only upon creating inventory locations. Should you need to mark an existing location as inventory, only the Location type will be available in that case.

Switch between the tabs below to learn more about each location type.

Creating Inventory Locations

All inventory locations are created in the Locations & Provider Assignments section. Once you upload parts to these locations, they also appear in Inventory Manager. You can either mark an existing location as inventory or create a new inventory location from scratch.

When you need to mark an existing location as inventory, only the Location type can be assigned.

⦿ How to Mark an Existing Location as Inventory

Navigate to the Locations & Provider Assignments section. The locations list appears.
Open the details page of the desired location.
In the Inventory Details section, select the Inventory Location checkbox. The Location type gets automatically assigned.
Click Save Location Details to capture your changes.

⦿ How to Create an Inventory Location

Navigate to the Locations & Provider Assignments section. The locations list appears.
Click Add New Location. The page for providing location details opens.
In the Inventory Details section, select the Inventory Location checkbox, and then opt for the required Type.

Based on the selected location type, you need to provide the corresponding information.
Fill out the required fields — those that are marked with a red asterisk.
Click Save Location Details.
(For Locations, Warehouses, and Supply Houses) Select the location from which you’d like to clone provider assignment rules, and click OK.
(For Locations and Warehouses) (Optional) Switch between the tabs at the top of the page to add more info on your location. Remember to save your changes on each tab.
Click Close in the upper-right corner to get back to the locations list.

⦿ How to Create Multiple Inventory Locations via Template

Navigate to the Locations & Provider Assignments section.
In the Upload & Download section, switch to the Locations tab.
From the Select a task dropdown, select Download Blank Template.
From the Select a Location Type dropdown, pick the desired location type. According to the type you select, your downloaded template will contain location attributes relevant to the location type.
Hit Download. The template is exported to your device.
Fill out the template.

Refer to the description of each location type provided earlier in this article when completing the template, especially when filling out inventory-related columns.
Once ready, save the file as a tab-delimited text file.
Select Upload a Location Type in the drop-down list on the left, pick the corresponding location type in the drop-down list on the right, and then click Upload.
In the overlay that appears, click Browse a File, and open the required file.
(Optional) Add the file description.
Click Upload.

In case some fields in the file are filled out incorrectly, you need to download the results file, correct errors, and reupload the file.
When no errors are found, you get a confirmation message about successfully created locations.

Of all inventory location types, you can create work orders for Locations, Warehouses, and Supply Houses. You manage Locations and Warehouses the same way as you deal with non-inventory locations: you assign providers as well as add attachments, location notes, business hours, and other information on the location details page.

Even though you can open work orders for Supply Houses, you cannot add location notes, assets, business hours, and more on the location details page. Note, however, that you can clone provider assignments from another location upon creating a supply house.

No work orders can be created for Trucks. Therefore, you don’t need to assign providers, add attachments, location notes, or business hours on the location details page.

Location Type	Clone provider assignments from other locations	Manage provider assignments on the location details page	Create work orders	Add attachments, location notes, business hours, assets, etc.
Location
Warehouse
Supply House
Truck

Assigning Technicians to Trucks

Once you’ve created a truck, it’s time to assign a technician to it — an employee who is going to drive the truck from one location to another to perform the requested service as well as keep track of parts on hand at the truck.

Important

You can assign trucks only to technicians of internal providers. Make sure the Is Internal flag is activated for your provider on the Providers page of your Admin settings. If it is not, contact ServiceChannel to get it enabled.
A person who needs to be assigned to a truck should have the Technician user role and permission configured in their profile in User Management.

⦿ How to Associate a Truck with a Tech

Navigate to the User Management section of Provider Automation.
Open the user profile of the required technician.
Switch to the Employee Details tab.
Pick the required truck from the Truck Assignment drop-down list, and hit Save.

The employee is now assigned to a truck and becomes responsible for the parts on hand at that truck.

Filtering Inventory Locations

Each inventory location has an icon representing the location type. The icons help you visually identify the location type when you are on the locations list.

Locations list showing different inventory location types

Locations that don’t store inventory are marked with an empty-store icon in the Locations & Provider Assignments section. These locations don’t appear in the Inventory module.

To quickly find inventory locations, take advantage of the following filters:

Location Type: Show locations that belong to a specific location type: Location, Warehouse, Supply House, or Truck.
Inventory: Display either inventory locations only or those that don’t store inventory.

In this Article

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Creating Inventory Locations
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Enhanced Inventory Manager
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Inventory Administration
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Inventory Manager for FTM Technicians in ServiceChannel Provider
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Managing Inventory Transfers in SC Provider

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