New billing system: Here’s how to add your preferred payment method to avoid account restriction
- Chellie Esters
ServiceChannel is changing to a new billing system for auto-payment of provider fees. To ensure the privacy and security of your payment information, we require you to enter all information about your preferred payment method into the new system.
Note: These steps must be taken even if you previously added or already have a valid payment method on file. You may use the same method, but you must re-enter the information into the new system as follows to keep your account in active status.
Step 1: Log into your ServiceChannel account. Look for the orange banner at the top of your profile and click “ADD NOW”
If you do not see the orange banner, you can easily navigate to “My Account” from the hamburger menu in the upper left-hand corner of any page:
Step 2: From “MY Account” click “Add Payment Method New”
From the next screen,
Click “Manage Payment Method NEW”, and then
Click the “Add Payment Method” button. This will take you to the screen for adding your payment to the new system.
Step 3: Click the “Add New” button and choose Credit card or ACH
Fill in all the information about your preferred payment method. Then scroll down and click the “Submit” button.
IMPORTANT: To enter your payment information into the new system, you must choose the “ADD NEW” button. Choosing the “Select Existing” button will NOT pull in your payment information from the old system. Even if you want to use the same payment method you have in the old system, you must re-enter all the information here AND THEN SCROLL DOWN AND CLICK “SUBMIT”.
IMPORTANT: DO NOT click “Return to Fixxbook” while adding a new payment option. Your payment option will NOT be saved.
That’s it! Your preferred payment method will be enrolled and designated as your primary payment method. The orange banner will then disappear from your profile. If your account was in “Grace” or “Restricted” status it will return to “Active” status.