Features and improvements

General. The ServiceChannel Provider app for Apple devices using iOS version 17 is now available. We would like to remind you that the application requires iOS versions 14 or later. Make sure your device is up to date!

Refrigerant Tracking Manager. During check-out process, if a technician used refrigerant parts, the Asset screen displayed both non-refrigerated and refrigerated assets. Now only refrigerated assets will be displayed in this case.

Work Order. From now on, when an FTM internal technician updated the trade on a work order, the current trade will be displayed on the top of the list on the Select Trade screen.

Bug fixes

CIWO. Upon creating a work order via the Contractor-Initiated Work Order (CIWO) experience, the checklist appeared even when it shouldn’t have appeared for the selected trade, category, and location. We’ve made some tweaks so that this issue won't bother you anymore.

Inventory. When you tried to add the parts amount of 1000 under the Cycle Counts section in Inventory, the amount was converted to 1. We’ve made some tweaks, so the entered amount won't be changed.

Work Orders. When our Spanish-speaking customers used the SC Provider app, they might have noticed that some information was translated incorrectly on the Work Orders screen. We’ve updated the text to make it clear for Language speakers.

This version was released on Oct 2, 2023.

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