Features and improvements

Inventory. FTM internal technicians can now create and keep track of inventory transfers right from the app. When there is a shortage of some parts at your truck, for example, you can create a request to replenish the part’s on-hand quantity. To start using the feature, contact your ServiceChannel Representative.

Work Orders. Whenever you need to take a faulty asset out for repair, your client may request you to set the asset status to Out for Repair. This can be done from the work order details screen. Contact your ServiceChannel Representative to learn how to enable and use the feature. Learn more about Changing Asset Repair Status in SC Provider.

Work Orders. Planned Maintenance work orders can now be associated with multiple assets at a time. Based on your client’s preferences, you may be required to service multiple assets on the same service request, which saves your time as you don’t have to close multiple work orders. Learn how you can capture part use information on multiple assets.

Bug fixes

Alerts. When you left the job site, you received “It looks like you have arrived" push notifications. You won’t be confused by this push notification anymore.

Inventory. When you searched for a part, tapped it to view its details, and then returned back to the search, the app cleared your search word, and you had to enter it again. We've fixed it so that the app keeps your search criteria in mind.

This version was released on Oct 25, 2021.

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