Users who are granted the Technician user role in Provider Automation can use their technician account to sign in to the ServiceChannel Provider Mobile app.
Only users assigned the Technician role in Provider Automation will have the technician user experience in ServiceChannel Provider Mobile. Users who are not assigned the Technician role will have limited access within SC Provider Mobile. See Adding and Modifying Users and Assigning User Roles for more information. |
When you log in with a technician account, you should use the user ID and password that you've set while creating your ServiceChannel account. If your company has the single sign-on (SSO) service configured, you can use your SSO ID to log in.
If you are in the EU, you must change the ServiceChannel Instance or you will not be able to log in. At the bottom of the app, tap on the ServiceChannel Instance banner and select Europe. |
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You can sign in via the single sign-on (SSO) system if this option is configured for your company.
Once authenticated, you will automatically get to the ServiceChannel Provider mobile app. The WOs list appears. |
Should you forget your password, we can help by sending you an email with password reset instructions.
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After you’ve retrieved your password, you can sign in to SC Provider.