Work order statuses visually depict the stage a work order is in. You can monitor, review, and take appropriate actions on a work order based on its status. There are three main statuses: Open, In Progress, and Completed. Alongside the main statuses, there may also be Extended Statuses which provides more details about the stage of each work order.
Each work order is color-coded so to give a visual cue of the status:
The below illustrates typical work order statuses alongside the work order life cycle:
The below lists the typical work order statuses and extended statuses configured in the system.
Your clients may use other extended statuses beyond what is listed. |
Completed/Pending Confirmation: The provider has completed the work, but a Location User or Facility Manager must provide satisfactory feedback on services before the work order is deemed Completed/Confirmed.
Pending Confirmation only appears if the client has this feature configured. |
Completed/Cancelled: The work order was withdrawn with no further services needed.
Completed/No Charge: The work order was completed with no service fees incurred.
Invoiced: The provider has submitted the invoice for payment.
Invoices also have statuses, not to be confused with work order statuses. |
You will see a status bar and the status on top of each work order on the Work Order List.
You can also use the tabs on the top of the Work Orders List to locate work orders by status.