Your access to ServiceChannel includes a powerful toolbox of features and services that make it easier and more profitable for you to provide the quality, efficient service your customers appreciate — plus a world of opportunity for new business available to you through the ServiceChannel platform.
To provide you with the best service, ServiceChannel charges service providers 1.25% on the pre-tax amount of approved invoices with a maximum of $3.
You will see the ServiceChannel Software Usage and Fees charge for all approved invoices, even for those invoices not yet paid by your clients. |
What is the software usage fee?
Fee Chart
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Why does ServiceChannel charge providers a usage fee?
ServiceChannel makes ongoing investments in helping service providers do their best, most cost-effective work and grow their business through the ServiceChannel platform. For example:
Is this fee charged for work orders?
Is this fee charged on all invoices?
Does the fee apply to all approved invoices in the same way?
Do software usage fees get charged to supplier invoices?
What happens if I don’t pay the ServiceChannel software usage fee?
When did this fee rate go into effect?
How often does ServiceChannel adjust the software usage fee for providers?
Does this fee rate apply to invoices for work done through ServiceChannel Scout, Search, or SC Managed programs?
See full ServiceChannel Terms & Conditions.
The following benefits are available to you:
Provider Automation Directory: A directory geared toward connecting clients and their facility needs with commercial service providers who promote what they do through their profile.
Compliance Dashboard: Allows service providers to manage their services, compliance, and preferences for all customers from a single dashboard.
Work Order Dashboard: Provides access to critical work order details that are updated to reflect the priorities for the day.
Reports: Providers can download work order & invoice reports and sort/filter by date, or service type, to access pertinent data.
ServiceChannel Provider Mobile App: (available for both iOS and Android) Allows technicians to check-in/out based on geolocation, add notes, and update work order status while on site.
Scorecard: Service providers can monitor and measure key performance indicators by individual customers or in the aggregate across all customers to demonstrate a focus on service performance.
Integrations: Web service integration (XML / cXML) lowers cost and improves ease of doing business - for an additional fee.
ServiceChannel Support: 24/7/365 call center and online support available to contractors and suppliers; includes follow-up support on work orders with a response in eight hours or less.
Invoicing Solutions: Invoices can be submitted through the electronic invoice portal or bulk load invoice. Each invoicing solution makes the experience much easier for service providers.
ServiceChannel University Knowledge Base and Training: Service providers can access a robust knowledge base that provides insight into using ServiceChannel products and features. Additionally, we offer online training every day for individuals who register.
Existing Contractors and Suppliers will retain access to ServiceChannel's features and benefits unless the account is in a Restricted status. |
Should you have questions, please contact us:
Phone: U.S.- and Canada-based service providers: +1 (855) 899-5867.