The Repair KPI Comparison visualization shows how you and/or your technicians are performing on the Repair KPIs from one Client to the next. Seeing the data behind your company's performance by client helps you determine whether your team is complying in a way that is most beneficial for each client with respect to the volume of work assigned to you. This data helps you unearth questions your clients may be having in terms of your timeliness and performance, and it helps you in client conversations when it comes to evaluating rates and fees.
By default, the Comparisons show data for all clients (Subscribers) within the past 365 days. Those with a long list of clients can use the Subscribers filter in the all-inclusive filters along the top of the report to view by individual clients, different date ranges, or other criteria, as needed. |
Comparison Data
Here you will see:
- the Repair Score, which is your overall KPI score,
- the number of work orders assigned to your company over the past 365 days (or during the filtered time frame),
- the percentages for each repair KPI, and
- the Subscriber Name for each line item.
When you have less than 10 completed work orders in the past 12 months for a particular client, you will see “Needs more work orders” under the Repair Score instead of an overall Repair score. Clients who have not dispatched work orders to you during the selected date range are filtered out of this visualization. |
Drilling Down into the KPIs
Clicking a KPI drills down into the data, showing the list of work orders and other relevant information about that KPI. Clicking a tracking number from here navigates you to the Work Order Details in Service Automation.
