On the SC Mobile home page you will see:
- Locations, Search, WOs (Work Orders), and Alerts (highlighted in light blue);
- Proposals (permissioned users only, highlighted in blue); and
- Site Planning (permissioned users only, highlighted in yellow).
Contact your ServiceChannel system administrator for access to SC Mobile.
From here you can:
- navigate SC Mobile;
- create a work order;
- view and modify work orders;
- add notes and photos to work orders;
- take action on proposals; and
- configure alerts.
SC Mobile Connectivity Requirements
Wi-Fi or Cellular Data
You need an Internet connection (either through Wi-Fi or cellular data) to do the following:
- login to the SC Mobile app
- select a Location
- create Work Orders
- review Proposals (in the Proposals module)
- upload Site Audit results (in the Audit module)
- review and scan Badges (in the Site Access Badges module)
Location Services
Your device’s Location Services option allows permissioned apps to locate you via GPS. SC Mobile uses Location Services to list your Locations that are closest to you.
- While Location Services is turned on: The Location List View will sort your assigned locations by distance closest to you, and your current location will be pinpointed in Map View.
- While Location Services is turned off: The Location List View will sort your assigned locations by Location ID, and Map View will display an overall world view of your assigned locations.
SC Mobile does not use Location Services while you are logged out of the app.
Camera and Photos/Video Access
You have the ability to take photos/video of issues and attach them to work orders and audits. Your mobile device may ask for permission to access your camera and/or photos/video for the sole purpose of taking and attaching photos/video related to these actions.
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