ServiceNow Administrator Created Work Orders
Admins create work orders in ServiceNow much in the same way that regular users do. When an admin logs in to ServiceNow, their landing page view presents a ServiceChannel branded panel with a link to the work order creation module. In that module, the process of creating a work order is indistinguishable from the process non-admin users experience.
⦿ How to Create a Work Order for Admin Users
- Log into ServiceNow.
- On the landing page, click Create Work Order.
- Enter the Location name in the Location ID/Name text field.
- Click the magnifying glass icon and select the Location from the list that appears in the modal.
- Enter the Area where the work order is being created for, or
- Click the magnifying glass icon and select the Area from the list that appears in the modal.
- Enter the Problem Type, or
- Click the magnifying glass icon and select the problem from the list that appears in the modal.
- Enter the Asset, or
- Click the magnifying glass icon and select the Asset from the list that appears in the modal.
- Enter the Problem, or
- Click the magnifying glass icon and select the Problem from the list that appears in the modal.
- Depending on your company’s configuration, the remainder of the work order form may or may not auto-complete the Trade, Category, Priority, and NTE. If any of the aforementioned fields do not auto-complete, enter values according to your company’s policies and practices.
- (Optional) Click the paperclip icon on the top right of the work order creation screen to attach a file, for example, an image or a manual.
- Enter a detailed description of the issue.
- Click Submit to complete the process.
The screen that opens after the work order is submitted provides you an additional opportunity to review or adjust the work order you just submitted.
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