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Integration Example: Two Techs, Same WO

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The scenario is as follows: two technicians are working on the same work order. These techs are checking in and out at different times.

For example: Tech1 arrived on-site 6:28 am, but found he needed assistance. Tech2 arrived to assist and checked in at 7:06 am. Tech2 checked out at 8:10 am; Tech1 checked out at 8:50 am.

Empty IVR Usage and Order Details indicated initially on a web page:

XML Example:

1. Tech1 check in 
<?xml version="1.0"?>
<DATA2SC PIN="99999" ID="146889">
<CALL TR_NUM="661234567" STATUS="ON_SITE">
<CHECK TYPE="IN" ID="1" DATETIME="2016/01/18 06:28:00"></CHECK>
</CALL>
</DATA2SC>
2. Tech2 check in 
<?xml version="1.0"?>
<DATA2SC PIN="99999" ID="146889">
<CALL TR_NUM="661234567" STATUS="ON_SITE">
<CHECK TYPE="IN" ID="2" DATETIME="2016/01/18 07:06:00"></CHECK>
</CALL>
</DATA2SC>
3. Tech2 check out 
<?xml version="1.0"?>
<DATA2SC PIN="99999" ID="146889">
<CALL TR_NUM="661234567" STATUS="ON_SITE">
<CHECK TYPE="OUT" ID="2" DATETIME="2016/01/18 08:10:00"></CHECK>
</CALL>
</DATA2SC>


4. Tech1 check out 
<?xml version="1.0"?>
<DATA2SC PIN="99999" ID="146889">
<CALL TR_NUM="661234567" STATUS="COMPLETED_PENDING" >
<CHECK TYPE="OUT" ID="1" DATETIME="2016/01/18 08:50:00" COMPL_DATE="2016/01/18 08:50:00"></CHECK>
</CALL>
</DATA2SC>


Resulting IVR Usage and Order Details indicated on a web page:

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