In your dashboard, in the Provider Reviews page, you may view how specific service providers’ work orders have been historically rated.
The following information is available in this page:
- Total number of providers.
- All Reviews: clicking this tab displays the average of the ratings given by all users for all service providers assigned to your locations.
- My Reviews: clicking this tab displays the average of the ratings you gave to providers. The number in the tab displays the total number of providers you reviewed so far.
In this page, you may also view the number of work orders awaiting review:
- # Ready for Review: Clicking on this button displays the list of service providers whose work orders need to be reviewed, and the number of work orders awaiting review in the # WO to Review button.
- # WO to Review: This button appears next to each service provider, and indicates the number of work orders awaiting review. Clicking on this button opens the Leave Review page, where you may review the work orders.
In this page, you may also search for review averages by provider names or trade names.
⦿ How to Access Provider Reviews
- On the Leave Review page, click the # Provider Reviews link above the list of work orders. The Provider Reviews page appears.
⦿ How to View View Review Details by Service Provider
- On the Provider Reviews page, click the name of a service provider. The trades, locations, and contact of the provider as well as the list of work orders with star reviews appear.
Heading 2 looks like this - choose Heading 2 and then change the color to the top row, 5th from the left.
and Heading 3 should look like this - choose Heading 3 and then change the color to the top row, 5th from the left.