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Go-Live Activities and Further Support

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Congratulations! You should now be live on ServiceChannel!

But this is not the end of the road…in fact, this is just the beginning of the journey. Here are some tips to help you get started:

Week of go-live in the stores

2 weeks after go-live

1 month after go-live

2 months after go-live

3 months after go-live

PROVIDERS

  • Check Compliance Manager to make sure your trusted Providers are in your Network.

    • Reach out to them personally if they have not finished their compliance.

    • Make sure they are scheduled for free ServiceChannel training. Providers are notified of classes every day for 30 days, and we run 2-3 sessions per day.

  • Check your Provider Assignments to make sure all of your trades have Providers assigned to them.

    • If you do not have a Provider to assign to a Trade, route your work orders to your Internal FM Team.

WORK ORDERS

  • Check your open WOs to make sure they are being routed to the right providers or internal teams

  • Hear feedback from your locations and FM team for any gaps.

  • Reach out to ServiceChannel for help.

  • Check your User Report in Analytics to make sure your locations and users are logging in.

  • Start looking at your Insites report to see your R&M spend.

  • Check Compliance Manager for any straggling Providers. Reach out to them personally if they have not finished their compliance.

    • Make sure they are scheduled for free ServiceChannel training. Providers are notified of classes every day for 30 days, and we run 2-3 sessions per day.

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