Provider Swap Wizard
It’s now easier than ever to rank providers and swap out underperformers with the new Provider Swap Wizard. This tool streamlines the assignment process, saving you valuable time and eliminating the administrative hassle associated with updating your provider assignments.
Validate the accuracy of your asset inventory
You can't proactively manage assets if your data is out of date. With the new asset inventory feature you can schedule inventories of your assets and enable employees to validate the presence of assets using the ServiceChannel mobile app. SC Mobile users can scan asset tags to easily find assets and validate them, if authorized they can edit details or add missing assets while onsite. With more accurate asset data, you can build confidence in your asset data to make smart repair vs. replace decisions and streamline your capital planning program.
This is an add-on. Reach out to your account manager for more information.
Benchmarking Dashboard for Contractor Scorecard 2.0
The new Benchmarking Dashboard gives you and your providers the ability to compare their Contractor Scorecard KPIs and Scores to the overall platform benchmarks, giving you better insight into how they stack up. You can also see where a provider ranks among your in-network providers. For each of the Speed, Quality, Engagement and Price scores and their associated KPIs, you can see where they fit in to the Benchmark Performance Tiers of Top, Average, Below Average and Bottom. This information can help you prepare for internal reviews and provider contracting discussions and can assist in identifying areas for improvement.
Faster COI submission and approval
Providers can now upload their COI and the information will be automatically detected using Optical Character Recognition (OCI) technology. Additionally, you can now approve multiple insurance types at once, saving you time and getting your providers set up more efficiently.
Collect better asset data with the help of your providers
When enabled, this new setting will prompt providers to attach assets to work orders upon check-in or check-out. Exception lists can be used to exclude specific trades or locations, giving you more control over the asset data captured.
This is an add-on. Reach out to your account manager for more information.
More flexibility around check-ins and check-outs
Providers can now check in or out “non-compliantly” if they are outside of a store location’s specified radius. This allows them to check in or out in situations where they’re working from a parking lot, store coordinates are wrong, or they have no GPS signal. You can review non-compliant check-ins to ensure that the billable hours match up, and you can also filter specifically for invoices with mismatched hours.