Sep 10, 2020 | Service Automation and Provider Automation RNs

ALP. Clicking any work order metric on the Actionable Landing Page now takes you to the WOs list with the Filter By tab opened and the corresponding filters applied. Formerly, you would land on the Search For tab instead.

Dashboard. What we all missed on the View Open Work Orders tab of Dashboard 2.0 was the ability to sort work orders. Kudos to developers for bringing this feature — for both the calendar and list view!

Locations & Provider Assignments. Commas are not allowed in location IDs — along with other special characters. When you use them, you get a warning message listing the characters you need to avoid. This message has been updated to include a comma too.

SC Provider. Safety first! When technicians clock into a work order in the ServiceChannel Provider mobile app, they get a message with safety recommendations to follow.

ALP. The Completed Not Invoiced metric on the Actionable Landing Page included work orders that were for no charge. Since work orders in the “Completed/Cancelled” or “Completed/No Charge” statuses shouldn’t be invoiced, such WOs no longer appear under that metric.

Compliance Manager. In some cases, the report on active providers that you downloaded from the Contractors tab wasn’t honest about the insurance expiration dates. No more lies! You see the right date now. P.S. If multiple insurance docs are uploaded, the report contains the date of the document that expires first.

Invoices. A few interface glitches sporadically occurred on the invoices list. After you approved an invoice from the details view and returned to the list view, the status tabs vanished, and other interface anomalies were observed.

MLI. Those who use the tax validation process may have had the following issue. When a disputed invoice was moved back to the “Open” status, it got stuck on the level that should have been skipped according to the MLI configuration. Levels are skipped properly now — strictly by the book.

Work Orders. Ran into the “Invalid WO Identifier” error while being on the work orders list? You may have encountered this issue when trying to access the WO details page or edit a WO from the list view.

Work Orders. The description of some work orders created via dashboard had the area written in title case (Exterior) even though it was supposed to be uppercase (EXTERIOR). We now make sure the area always appears in ALL CAPS regardless of the letter case used in the issue list.

Connector. Due to a timeout issue on our end, Connector created duplicate work orders on the Provider Enterprise subscriber’s side.

Connector. If a Provider Enterprise subscriber creates a work order linked to a Connector work order, the linked WO gets mapped via Connector to the connected client’s side. Previously, no mapping took place in that case.