When uploading information, in the form of Spreadsheets, Templates, Text Documents and or copied and pasted to Service Automation or Provider Automation, the Content must be UTF-8 formatted. Content that is not UFTUTF-8 formatted may be misread by our system and cause errors in how your data is interpreted.
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Windows Specific Open file in Notepad Choose Save As There are three items to update in the Save dialog that comes up. Save as type: change this to All FilesFile Name: name your file and add the .csv extension to it - e.g.: myupdates.csv Encoding: click on the dropdown and choose UTF-8 Save! |
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Mac Specific
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Google Sheets
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