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The Engagement tab of the Network Summary Dashboard allows you to look at provider performance around 9 Engagement KPIs and compare your provider(s) across the entire ServiceChannel platform of providers.

Sections:

  1. Filters

  2. Provider Count

  3. Overall Network Quality

  4. Provider Details Table

To view Engagement Score Calculations jump on over to Contractor Scorecard Calculations.

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Filters
Filters
Filters

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Refine and deepen your insights by filtering for specific provider(s), company name, or Performance Level.

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  • Provider Name: You can filter for a singular provider for a review or compare several providers.

  • Company Name: Filter for certain companies in your portfolio.

  • Performance Level: View scores by the platform wide performance level.

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Provider Count
Provider Count
Provider Count

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This tile shows the total amount of providers who have an Engagement score for the criteria you have filtered. Click on the number to drill into who are the specific providers.



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Tiers
Tiers
Overall Network Quality


This chart shows how your provider(s) rank across the ServiceChannel platform and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which providers fall into a specific quartile.

When you filter for one provider, you will only see the number 1 in provider count and over the one bar that will be the color of the platform wide performance tier that provider falls in for Engagement. The example below, the provider is in the average tier.

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Table
Table
Provider Details Table

The Provider details table shows the overall Engagement Score along with 9 Engagement KPIs:

Active Technician

Added Technician

Invitation

Labor Line Item Invoice

Material Line Item Invoice

Resolution Code (US only)

Technician Profile Completion

Compliance Completion

New Provider Completion


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title⦿ How to View Work Orders Attached to Scores
  1. Click on the score in the KPI column you would like to drill into and a window will pop up. 
  2. Choose from:
    1. All - Shows both Compliant and Non-Compliant work orders
    2. Compliant - Shows only Compliant work orders
    3. Non-Compliant - Shows only Non-Compliant work orders
  3. Scores attached to each work order will be displayed on the last column to the right.

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