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Coming in October: Exciting new features to run your business and help you grow
Important updates for U.S. providers slated for release October 27, 2022
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Take charge from your new ServiceChannel homepage
Starting October 27, when you login to ServiceChannel, you’ll have a complete, at-a-glance overview of your current business — right from your NEW ServiceChannel homepage.
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Figure 1. Your new ServiceChannel homepage puts everything you need at your fingertips to stay on top with your customers and grow your business.
Manage work orders with ease
Your new homepage gives you the transparency and insight you need to focus your work day, further streamline operations and make your customers happy.
See at a glance the status of all work orders, proposals and invoices. See all, or filter by client or creation date.
Easily spot situations like no shows, late arrivals, or work orders with no action in the past week. See at a glance how your business is performing so you can take action to resolve issues and improve.
Optimize for growth
Keep track of everything you need to take advantage of the unique opportunity ServiceChannel provides to win new business.
Monitor the strength of your business profile. Make quick updates so the right new customers can find you.
Easily see and track invitations from new customers so you can be sure to respond before they expire.
Track your progress toward compliance with client requirements to streamline onboarding and build trust with your customers.
TAKE ACTION:
Watch for your new homepage coming October 27. Use it to plan your day, spot potential issues, track invoices and proposals, see and respond promptly to invites and messages from potential new customers, manage your compliance and keep your business profile up to date.
Respond to questions from potential new customers via text or online chat
Today, when a potential new customer finds you in search, if you have a mobile phone number on file with ServiceChannel, the customer can text you questions right from search.
Starting October 27, these messages will also appear in the message section of the ServiceChannel web app in a new online chat feature.
How it works
A prospective customer sends you a question from your profile in search via a new online chat feature.
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If your mobile phone is not the one listed with ServiceChannel, watch your email inbox for alerts about these messages from potential customers, then reply quickly online.
Faster, easier way to assign resolution and root cause codes related to a specific asset
Entering the right codes at the close of a work order to identify the cause of the problem and how you solved it helps you and your customers spot patterns and predict and prevent problems before they happen.
Starting October 27, if your work order contains an asset, you see a subset of codes that apply just to that type of asset, making it faster and easier to find the right code.
How it works
When you’re ready to check out of a work order, click “Stop” and you’ll see a short list of asset categories. You can scroll or enter a keyword to find the right category.
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Show your technicians how to use this new time-saving feature and make sure they always add the resolution and root cause codes when a work order is completed.
Reminder: ServiceChannel mobile app support has been discontinued for older iOS and Android versions
As we announced earlier this summer, starting in August we stopped issuing bug fixes and enhancements to the ServiceChannel mobile app for Apple devices using iOS versions lower than 14.0 or devices using Android OS versions lower than 9.0.
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