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• General purpose features - automatically enabled for all clients during the release (sometimes depending on which package the client has a subscription for); and

• Optional features - enabled only by client request 

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Information about the contents of a major release is issued through ServiceChannel’s  “ProductChannel” newsletter. Each release is communicated to customers 30 days in advance.

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Information about the contents of a maintenance release can be received through ServiceChannel release notes.

Scheduled Maintenance

Overview

Scheduled maintenance is used by ServiceChannel to perform software security patches and other maintenance activityactivities.

Timeline

• US Environment: As scheduled twice per month; the window is Saturday 2am 2 AM to 6am 6 AM EST

• EU Environment: As scheduled twice per month; the window is Sunday 2am to 6am CE2 AM to 6 AM CET

Notifications

Information on scheduled maintenance is published and can be subscribed to using our status page:

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• US SB1: daily (Su, Mo, Tu, We, Th, Fr, Sa) at 1:00am 00 AM ET

• US SB2: weekly (Sa) at 6:00pm 00 PM ET

• EU SB1: daily (Su, Mo, Tu, We, Th, Fr, Sa) at 1:00am 00 AM CET

• EU SB2: weekly (Sa) at 6:00pm 00 PM CET

Notifications

There are no notifications on sandbox refreshes at this time.

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In case of a potential outage, ServiceChannel might need to perform an emergency deployment to fix the problem. 

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